Customers don’t read the docs
Turn onboarding and product training into interactive practice your customers actually finish, instead of a help-center article they skim once.
Three worth rehearsing
Third call, same problem. Don't put me on hold again.
Ines plays the customer you've already transferred twice
Take the heat here, so it lands better there.
Ship the setup guide exactly as written. Watch where people stall.
Rosa runs it live
Find the step that reads fine and works badly.
They asked for a refund. What did they actually want?
Yara checks your thinking
The request and the problem are rarely the same thing.
Turn onboarding into practice, not reading
Build product walkthroughs, interactive lessons, and hands-on scenarios, then keep them current as your product changes, without rebuilding from scratch each time.
From help-center article to hands-on practice
- 01
Build the walkthrough
Turn your product’s core workflows into interactive walkthroughs and hands-on practice: the real tasks a customer needs to do, not a wall of help-center text.
- 02
Customers practice in context
Customers learn by doing the actual task with Coach guiding them in the moment, answering questions in context instead of leaving them to search the docs on their own.
- 03
Keep it current as the product changes
When the product ships something new, update the scenario instead of rewriting the whole help center, so training never drifts out of date.
- 04
CS sees who needs help
Your customer success team sees who’s onboarded, where customers get stuck, and who needs a hand: signal to act on before a quiet customer becomes a churned one.
Frequently asked
How is this different from our help center?
A help center asks customers to read and remember on their own, right when they’re least patient. Creatium turns the same material into interactive practice: customers do the real task with a coach guiding them, so they reach value instead of skimming an article and giving up.
Can we keep it up to date as our product changes?
Yes. Because scenarios are built from your own product, you update the affected step when something changes rather than rebuilding the whole program, so customer training keeps pace with the product instead of falling behind it.
Can our customer success team see how customers are doing?
Yes. Creatium shows who’s completed onboarding, where customers are getting stuck, and who hasn’t started, so CS can step in early, with a clear picture of where each customer needs help, rather than finding out at renewal.